Dear Customer, In this survey, the needs of our customers benefit from our services to better understand and improve the quality of the services we provide you has been prepared for the purpose. You are dear to you, and ultimately better serve our customers' requests tolearns the answer to the following questions will ask you to provide, for taking the time to thank you in advance.

Costumer Company Name	:
Company Address	:
Field of Activity	:
Survey Respondent's Name	:
Position in Your Company	:
Phone	:
Fax	:
E-Mail	:

A – GENERAL ASSESSMENT

A1. INSPEGO's services to which the source / sources did you learn?

Web page  Brochure/Media  Fairs  INSPEGO's staff  Advice  Other

A2. Conformity assestment you needs, the extent to which INSPEGO company do you use?

% 0 – 25  % 26 – 50  % 51 – 75  % 76 – 100

A3. Choose which ones you keep the following INSPEGO has been effective?  Previously useful service to get INSPEGO  Advise from your client  Be trusted  Suitable Inspection/Services Fees  As per requirement purchasing documents (L/C, PI, Contract, etc)

A4. Would you prefer to receive a service even if you INSPEGO?

Definitely prefer  Probably prefer  Prefer  Rather not much  Rather not

B - WELCOME
1: Very Dissatisfied 2: Many Dissatisfied 3: Satisfied 4: Very Satisfied 5: Highly Satisfied
	1 2 3 4 5
B1. Waiting time on the phone before connecting to the person you want to	1 2 3 4 5
B2. Connection the phone to the person's attitude	1 2 3 4 5
B3. Provide right and timely response to requests and problems	1 2 3 4 5
B4. INSPEGO staff, the approach	1 2 3 4 5
B5. Serving as a complete and accurate provide	1 2 3 4 5
B6. Provide the scope of services	1 2 3 4 5
B7. Service Fee	1 2 3 4 5
C - ASSESSMENT OF PRE-SERVICE PERIOD
	1 2 3 4 5
C1. Business acceptance procedure, ease of	1 2 3 4 5
C2. The offer to be clear	1 2 3 4 5
C3. Provide the time of the offer	1 2 3 4 5
C4. Other	1 2 3 4 5
D - ASSESSMENT OF THE PERIOD TO THE SERVICE
	1 2 3 4 5
D1. Satisfactory explanations about your requests and questions	1 2 3 4 5
D2. Personel of INSPEGO have mastered the subject	1 2 3 4 5
D3. INSPEGO's staff general attitude during the operations	1 2 3 4 5
D4. Inspector of INSPEGO's management approach to problems	1 2 3 4 5
D5. Conformity Assesment results to informing you on time	1 2 3 4 5
D6. Conformity Assesment Report / Certificate submitted on time	1 2 3 4 5
D7. Conformity Assesment Reports submitted error-free	1 2 3 4 5
D8. Conformity Assesment Report able to give response to requests	1 2 3 4 5
D9. The content of Conformity Assesment Report	1 2 3 4 5
D10. Ease of invoicing procedures	1 2 3 4 5
D11. Ease of payment transactions	1 2 3 4 5
E - OPINIONS AND RECOMMENDATIONS
Please specify the strengths and weaknesses of Inspego's staff, comment on the knowledge and the ability of the Inspego's staff about conformity assestment standard, technical field and personel characteristics with objective evidences below.
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